Appointments

If you feel you need an urgent appointment that same day, please try to call the surgery at 8.00am.  The receptionist will take brief details about your problem to enable them to select an appropriate appointment for you.  Where possible you will be offered an appointment on the day, but you may be asked to call back later in the day when more appointments are released or booked in for the following morning.

If your request is not medically urgent, you will be offered a routine appointment.

Appointments are generally available from 8.10am to 12.00pm and then 2.00pm to 5.30pm.  We offer a variety of appointments to suit your needs.  Patients can pre-book appointments up to 4 weeks in advance.  Our healthcare team offer both face-to-face and telephone consultations.

• By telephone on 0115 914 3200
• In person at the reception desk
• By using a booking link, sent via text message
• Routine Drs appointments are also available to book online via the NHS App or SystmOnline. (See details on online services section for more information)

If you have requested a telephone appointment, the Doctor will try to call you within an hour of your appointment time.  They will try at least twice, so if you miss the first call they will call again.  They may leave a voicemail.  If you miss multiple calls, it may be that you will need to rebook your appointment at another time.

If you need to cancel an appointment, please let us know as soon as possible so that the appointment can be offered to someone else.

You can inform us via any of the below methods:

• Through you NHS account (through NHS website or NHS App)
• Using SystmOnline
• Replying CANCEL to your appointment reminder text
• By phone on 0115 9143200, Monday to Friday 8am to 6.30pm

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

The NHS Walk-in Centre is located on London Road next to the BBC. This is a nurse led drop-in service offering health advice, information and treatment of minor ailments by experienced NHS nurses and health information advisors. The centre is open 365 days a year from 7.00am to 9.00pm. 

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

Please tell us:

• If you need an interpreter
• If you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit.

To request a home visit, please telephone before 10.30am.

A doctor will usually visit after morning surgery, but please let us know if its more urgent. The doctor may phone before the visit.

Surgeries generally run from 8.30am until 12.00am and from 4.00pm to 6.00pm with an earlier afternoon surgery on some Tuesdays and Wednesdays.

Enhanced hours surgeries are also offered on most Tuesdays with appointments available up until 8.00pm. These appointments are primarily for those patients who find it difficult to attend the surgery during normal surgery hours.

Please ask the receptionists when individual doctors are holding surgeries.

As a Rushcliffe patient you can access routine appointments in the evenings and at weekends.  These appointments are best suited for things that will not need ongoing review by your usual practice.

You can book through your surgery during opening hours, for appointments between 6.30pm and 8.00pm in the evening on weekdays and between 8.30am and 5.00pm at weekends.  If you request one of these appointments, which are outside of usual working hours, you will be offered a slot with a Rushcliffe GP, Nurse, Healthcare Assistant or First Contact Physiotherapist at one of four locations across the borough.

The location will depend on the day of your appointment.

The additional evening and weekend appointments will be available at:

• Cotgrave Surgery
• Castle Healthcare Practice in West Bridgford
• Keyworth Medical Practice
• Radcliffe-on-Trent Health Centre
• East Leake Health Centre